Cedar Community Receives 2022 Customer Experience Award from Pinnacle Quality Insight
Cedar Community is proud to announce it is the recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award™. Qualifying for the award in the category of independent living, Cedar Community displays a continued dedication to providing best-in-class senior lifestyle services.
Amy Meyer, vice president of operations, describes receiving the award as an honor, stating that, “We truly appreciate our team of Cedar Community Champions who are the heart of our community—making a difference in the lives of our residents every day by providing a life-enriching environment for them to fully enjoy, explore, and embrace their best life.”
Throughout its more than 68-year history of serving the community, Cedar Community has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Cedar Community’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Cedar Community in specific categories.
Every month, Cedar Community has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary. By qualifying for the Pinnacle Customer Experience Award™, Cedar Community has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. To learn more visit, pinnacleqi.com/awards/the-recipients.