Cedar Community Receives 2023 Customer Experience Award from Pinnacle Quality Insight
Cedar Community is proud to announce that Pinnacle Quality Insight has presented it with a 2023 Customer Experience Award, with honors in independent living. Qualifying for the Pinnacle Customer Experience Award means that Cedar Community has placed in the top 15 percent of care providers nationwide across a 12-month average.
Sarah Malchow, chief administrative officer, describes receiving the award as an honor, stating that, “We appreciate our team of Cedar Community Champions—they are truly the heart of our community. From our humble beginnings to our emergence as the region’s largest faith-based, not-for-profit senior living community—Cedar Community’s commitment to excellence has not wavered.”
Throughout its 70-year history of serving friends and neighbors in the greater community, Cedar Community has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2022, a sampling of Cedar Community’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Cedar Community in specific categories. Every month, Cedar Community has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
To learn more visit, pinnacleqi.com/awards/the-recipients.