Cedar Community is proud to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Cedar Community’s outstanding performance in independent living and solidifies their position in the top echelon of care providers nationwide.
Qualifying for the Pinnacle Customer Experience Award signifies that Cedar Community has consistently ranked within the top 15 percent of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
Sarah Malchow, chief administrative officer, describes receiving the award as an honor, stating that, “We appreciate our team of Cedar Community Champions—they are truly the heart of our community. Throughout our 70+ history of serving friends and neighbors in the greater community, Cedar Community’s lens has always been focused on the needs of our residents. Our commitment to excellence has not wavered.”
Throughout the year 2023, Cedar Community engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Cedar Community used this feedback to drive continuous improvement in their care.